Privacy Policy

Privacy Policy

Privacy Policy Vetmedics Ltd (Vet on the Net)

We have recently updated our Privacy Policy in line with the GDPR requirements to provide you with more detail on how we use and store your data, as well as how to access it. In a nutshell, we want to assure you that any personal data is safe and secure, and we will not share it with any third parties without your permission. We only use your data to provide you with the best service possible.

This is the data privacy policy of Vet on the Net. Vet on the Net is registered in England and Wales as Vetmedics Ltd: No.12779198 Registered office:  Spitfire House, Aviator Court, York, England, YO30 4UZ.  ICO number: ZA793661.

This policy sets out how Vet on the Net collects personal data we may collect in connection with your online interaction with us via .We take data protection very seriously, and we want to tell you about your rights and our guarantees to you in regard to the processing and control of your personal data. Please feel free to read the information provided at  if you’re unclear about your rights.

If you wish to contact us about any details in this privacy policy, please contact:

Data Compliance Officer

Email address:  

Postal address:           c/o Spitfire House, Aviator Court, York YO30 4UZ

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This Policy was last updated in May 2023. Our policy complies with UK law including that required by the EU General Data Protection Regulation (GDPR). Should you have any questions regarding this policy or anything related to the processing of personal data, please contact Please note that we may from time to time update this Policy.

It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us.

Data we collect:

If you use our services on our website (, we may keep your Personal data for as long as is necessary to provide you with the services that you have requested from us. We will not retain your personal data for longer than we feel is necessary. 

This includes the storage and use of your contact details. Examples of data stored but not limited to, include name, user name, address, email address, postal address and any other information you provide in writing or verbally. 

In order to provide the best services possible to you, we believe these uses of your data to be necessary for our legitimate interests as an organisation providing these services to you.

How we collect personal data

We may receive your data from various sources as listed below:

Where you contact us freely verbally, in writing or through interaction with our website ( or through phone calls.

From third party market research, such as information publicly available on social media, polls, surveys and questionnaires.

If you contact us regarding an employment opportunity.

If you require customer care support.

Any interaction through our social media channels.

Security of your Personal Information 

The information will be stored on Vet on the Net’s internal computer system which is accessed by Vet on the Net’s staff. We will only record information provided by you which we consider is relevant to assist in our business. We strictly enforce our privacy policy with our employees and any breach of this policy will result in termination and the pressing of criminal charges where there are grounds.

We have in place security measures to protect your information against unauthorised or unlawful use, and against accidental loss, damage or destruction. We put in place strict confidentiality agreements (including data protection obligations) with our third-party service providers.

Accessing your data

At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on your website account with us, you may send us a request at Please note it can take up to 30 days to process the request, but we will try to respond to you as soon as possible.

You have the right to object to Vet on the Net processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposeless of statistics. If you wish to object please contact our Data Protection Compliance Officer at

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. If you have any questions or complaints with regard to our privacy policy, please tell us by email at If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at 


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